Reference

Terms & Conditions on zan89 login

When you open an account with us, you're agreeing to a straightforward set of rules that protect both you and the platform.

Account verification requiredDANA, OVO, GoPay, QRIS depositsWithdrawal verification processData security standards
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zan89 login Terms & Conditions on zan89 login
HELP WITH TERMS

Contact Us About Your Account Terms

If you have questions about how our terms apply to your account, or if you need to request a change to your account settings or data, reach out to our support team…

Live chat support Open the chat bubble in the bottom-right corner of the lobby. Our team responds to account and terms questions in real time during Jakarta operating hours, 08:00–22:00 Monday through Sunday.
Email support Send account or terms queries to [email protected]. Include your account ID and the specific term or policy you're asking about. We respond within 24 hours on business days.
In-app help centre Open your account settings in the mobile app, then tap Help Centre. Browse our terms FAQs or submit a form directly to escalate disputes about account rules or withdrawal verification delays.
HOW WE HANDLE YOUR DATA

Account Security & Data Practices

Your account information and transaction history are stored on encrypted servers with two-factor authentication on login.

Encrypted deposit storage

All DANA, OVO, GoPay and QRIS transaction records are encrypted end-to-end. We retain them for 36 months for dispute resolution and fraud detection compliance.

Two-factor authentication

Enable 2FA in Account Settings. When you log in from a new device, we'll send a code to your email. This blocks unauthorised access even if your password is compromised.

Withdrawal verification

Before we send funds back to your DANA or OVO wallet, we verify your identity and confirm the destination account. This can add 10–30 minutes but stops fraud and account takeovers.

Data deletion rights

You can request permanent account closure and data erasure. Inactive accounts are flagged after 24 months; contact support to confirm deletion within 90 days or they're archived.

Cookie control

Our cookies track session duration, language and game preferences. You can clear them in your browser settings. Essential cookies (login, payments) cannot be disabled or the lobby won't function.

Privacy requests contact

Email [email protected] to request access, correction or deletion of your data. We respond within 14 days. Include your account ID and the specific data you're asking about.

Frequently Asked About Our Terms

Below are the questions we hear most often about account rules, eligibility, withdrawals and how our terms work in practice. If your question isn't here, contact [email protected].

No. Our terms allow one account per person. Multiple accounts violate the terms and may lead to account suspension and funds forfeiture. If you've forgotten your login details, use the password reset link on the login page or contact support to recover your existing account.

Withdrawals must return to the same payment method you used to deposit. If you deposited via DANA, your cash-out goes back to that DANA wallet. This rule is part of our anti-fraud terms and also helps DANA and OVO prevent cross-wallet disputes.

Once you request a withdrawal, our team verifies your identity and the receiving wallet (usually 10–30 minutes). After approval, DANA, OVO, GoPay and QRIS transfers typically land in under one hour. Bank transfers via QRIS may take 1–2 hours during business hours.

Our terms require you to notify us within 30 days of the disputed transaction. Submit a detailed complaint via live chat or email [email protected] with your account ID, transaction ID and explanation. We investigate and respond with a final decision within 7 business days.

You can update your registered DANA, OVO, GoPay or QRIS wallet in Account Settings under Payment Methods. Changes take effect on your next deposit or withdrawal. For account holder name or identity details, contact support — those changes require verification and may take 24–48 hours.

No. Account rules, deposit and withdrawal terms, and data security apply the same way whether you access the lobby on mobile, tablet or desktop. Game availability and table limits may differ slightly on smaller screens, but the terms governing your account are identical across all devices.

Your account remains active. After 24 months of no login, we'll flag it as inactive and may archive it after 90 more days of inactivity. If you want to keep your account, log in once during the inactive period. You can request reactivation by contacting support if your account is archived.

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